For a successful return process, your items must remain unused and in their original condition. Please contact our customer service team at info@framelane.com to initiate the return. We will provide you with a prepaid return label that needs to be attached to the original packaging.

Kindly deliver the package to the address indicated on the return label. After we receive your package, we will initiate the refund process, which typically takes 5 to 10 business days.

Please note that a €7 fee will be deducted from your refund.

We apologize, but we do not offer product exchanges at this time. Please get in touch with our customer service department if you need to return an item. After your item has been received and processed, you can place a new order.

Once you have requested a refund, it will be applied to your original payment method within 3 to 5 business days. You can expect a confirmation email once we process it.

If you entered your shipping information details incorrectly, kindly contact our customer service team at info@framelane.com.

Be sure to provide your order number along with the correct information:

• Full name
• Email
• Phone number
• Shipping address

If your order has already been processed, we regret to inform you that we cannot modify your shipping address.

Don't hesitate to contact the transportation company directly to notify them of any necessary address changes.

Note that any extra charges will be your responsibility.