You can consult our FAQs for a comprehensive overview of our product offerings, payment methods, shipping options, and return procedures.
You can consult our FAQs for a comprehensive overview of our product offerings, payment methods, shipping options, and return procedures.
Each frame is sold in a pack of 2 frames and has:
Please note that prints are not included.
Each frame comes with the standard matching mat board:
Absolutely! Click here to consult our comprehensive size guide. It will provide you with a good understanding of our frame sizes.
We exclusively use premium, FSC®-certified, 100% solid oak wood.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@framelane.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Customers are responsible for covering the shipping costs of returned items.
Items sent back to us without first requesting a return will not be accepted.
We apologize, but we do not offer product exchanges at this time. Please get in touch with our customer service department if you need to return an item. After your item has been received and processed, you can place a new order.
Once you have requested a refund, it will be applied to your original payment method within 3 to 5 business days. You can expect a confirmation email once we process it.
If you entered your shipping information details incorrectly, kindly contact our customer service team at info@framelane.com.
Be sure to provide your order number along with the correct information:
If your order has already been processed, we regret to inform you that we cannot modify your shipping address.
Don't hesitate to contact the transportation company directly to notify them of any necessary address changes.
Note that any extra charges will be your responsibility.
If you have yet to receive your order and it has surpassed our average shipping delay, we kindly request that you utilize the tracking number included in the shipping notification to access more detailed information regarding the status of your shipment.
If you have yet to receive a tracking number or have no additional information available, please feel free to contact our dedicated customer service team for further assistance.
We are always here to help. Please contact us if you need additional information or further assistance.
